BinMate
Report a missing wheelie bin to your council after checking it has not simply been moved. Replacement rules and charges depend on the service and circumstances.
Check nearby first
After collection, bins can be left further along the street, grouped together or moved to clear access. Check any house number or identifying mark, and ask neighbours politely. Do not take a similar-looking bin without establishing that it is yours.
If the bin was damaged or fell into the vehicle, report that detail. A missing bin after collection is not proof of theft.
Request a replacement
Find the council’s bin service and select its missing, damaged or replacement-container process. Keep the request reference and check:
- Whether the charge is for the container, delivery or both.
- Whether the circumstances qualify for a waiver.
- What waste storage or collection arrangement applies while you wait.
- Whether you need to be home for delivery.
A police reference does not automatically guarantee a free bin. If you believe it was stolen, follow the council’s and police service’s reporting instructions. Legal procedures differ across UK jurisdictions.
While you are waiting
Do not assume loose sacks will be accepted. Ask for a temporary arrangement and keep rubbish securely stored. Use the delivery estimate in your replacement confirmation.
Reduce confusion next time
Mark the bin as permitted by the council, and bring it back after collection when practical. Keep it in its usual safe storage place. Any lock or restraint must not obstruct the crew or prevent the lid being opened when required.
Can I buy any replacement bin?
Ask the council about size, specification and identification before buying. An unsuitable container may not be collected.
Have I moved into a home with no bins?
Use the new-house checklist; the council may treat initial provision differently from replacement.
